Return & Exchange Policy

Exchange, Returns and Money-Back:
Gems Jewellers & Gems Stone believes in complete customer satisfaction. Every piece of Jewellery that is bought from us is special – a gift to yourself or a loved one. We have therefore taken utmost care in creating and inspecting the product thoroughly and pack it carefully. However if for any reason you did not like what you purchase or are not entirely satisfied with your product, we’ll be glad to rectify the problem or exchange the product in a very hassle free manner.

Lifetime Exchange/Cash back:

  • Without any deduction diamond jewelleries can be exchanged within 7 days. (*Only VAT and MC will be deducted.)
  • Cash return service is available 365 days only for all the diamond jewelleries that are purchased form Gems Jewellers & Gems Stone.
  • But we do give this cash return or exchange service for any other color natural gemstone.
  • In case of diamond jewellery product’s cash back (Receiving cash against of purchased products) customer will receive an amount after deduction of 30% upon the invoice price and for product exchange 20% upon the invoice price will be deducted. In these case product only government appointed VAT will be charged.
  • According to the Gold policy of 2018, at the time of selling any used or old jewellery, a seller (customer/owner) must provide Cash Memo, National ID or Passport.